FACES.RU / DOCUMENTS
Support and service levels
What to agree for maintenance: channels, hours, priorities, access, backups and recovery.
Version: 2 November 2026. Operator contact: vera@administrator.ru
Your service arrangements
Hours, response targets, maintenance windows and responsibilities are agreed in your order or contract. This page does not establish a universal uptime or round-the-clock response guarantee.
Contacting support
Email vera@administrator.ru with the site address, incident time, symptoms and steps to reproduce. Mark critical incidents in the subject. Share credentials or sensitive materials only through an agreed secure channel.
Backups and recovery
Backup frequency, retention, included data and recovery procedures are agreed separately. RAID and hosting do not replace an agreed backup policy. Changes should include a rollback plan where practical.